Contacting the Police – for the Public
SEROCU cannot be contacted directly, nor do SEROCU take reports of crime. All reports and general enquiries should be directed to the relevant Police Service. Please direct your enquiry to your local Police Service either through the relevant website or by phoning the non-emergency number 101.
Contacting SEROCU – Police or other Agencies
Police Officers or Police Staff from any of the four constituent Police Services of SEROCU who need to contact the team should search their INTRANET for “SEROCU” to find details of how to access our teams.
Police Officers or Police Staff from any other Police Service either within the United Kingdom or abroad, are advised to get in touch with Thames Valley Police as the host Force for SEROCU. Telephone 101 from within the UK, +44 1865 841 148 from abroad or visit the Thames Valley Police website.
Any requests will be passed on to the relevant team if appropriate.
Accessing Information – Freedom of Information
Thames Valley Police publishes a large amount of publicly accessible information on their website. Should you wish to submit a Freedom Of Information (FOI) request you should also contact Thames Valley Police using the link provided.
Accessing Information – Subject Access Requests
If an individual has had dealings with SEROCU, it is possible that Thames Valley Police will hold some personal information about that person on their records. The individual has the right to ask for any of this information, whether it’s for an employment vetting process, a visa application, family court proceedings or to check the accuracy of what Thames Valley Police holds.
SEROCU has a dedicated communications team which deals with press requests and queries.
The team will be happy to help with any media enquiries that have a policing purpose or concern incidents that are being responded to or investigated by the unit. The more information provided with any request, the better equipped the team are to assist with the enquiry.